Support
Logic Design Inc. is committed to making the best possible FREE technical support available for our customers. Each of the following pages for each product has FAQs and related technical info that are designed to help you better use each product more efficiently and to help resolve any difficulties you may experience. If you are unable to find the answer to your questions, licensed software users in North America can request technical support directly from Logic Design Inc. via telephone, or email.
Telephone 1-877- 682-7999 (8:00am - 6:00pm eastern standard time)
Email support@logicdesign.com
Alternatively by completing the Technical Support form and pressing the submit button, your questions will be looked after. In order to process questions quickly regarding our products, please quote the appropriate serial number when calling, faxing or emailing your questions. Before you e-mail your questions, however, please read the Technical FAQ page, since most common questions about the simulation products CircuitLogix and 3DLab are already answered here.
Note: International customers please contact your local distributor for technical support.
Technical Support Request Form
The more information you can give us regarding the problem you are experiencing the better we can help you. Please complete the form below entering your contact information, a software key license number and a brief description of the problem you are encountering. Please note, depending on the complexity of the problem responses may take up to 2 business days.
International customers please contact your local distributor for support.
Please be sure to provide either your email address or a telephone number so that we may contact you.
| Name | ||
| Company Name | ||
| Daytime Phone | ||
| Fax Number | ||
| Product Disk ID # * | ||
| Which Logic Design Inc. product are you currently using? | ||
| CircuitLogix Student Edition | Electro-Mechanical CBT | |
| CircuitLogix Pro | PLC CBT | |
| RoboLogix | Robotics CBT | |
| Electronics CBT | Course Management Package |
|
| Product Version | ||
| Version # | ||
| DVD-ROM | Education/Lab | |
| CD-ROM | Professional | |
| Type of License | ||
| Single user | Lab | |
| Network | Site | |
| What platform do you run? | ||
| Windows Vista | Windows 2000 | |
| Windows XP | Apple | |
| Linux | ||
| What hardware do you use? | ||
| Monitor Resolution. Please enter screen size |
||
| Microprocessor clock speed | ||
| voice recognition software | desktop video | |
| high-speed internet | ||
| Problem classification? | ||
| Installation | Startup | |
| Simulation | Circuit Simulation | |
| Component | Graphics/Display/Print | |
| Other (please state) | ||
| Please give a brief description (100 words maximum) of your problem. |
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